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  1. IMG.LY: Support Desk
  2. Subscription Customers

Subscription Customers

Getting Started

  • I have purchased a plan, now what?
  • What subscription plans do you offer?
  • How do I start using my SDK?
  • Where can I find my customer ID?
  • What is the IMG.LY dashboard?
  • How do I access my IMG.LY dashboard?
See all 7 articles

Managing my Subscriptions

  • How can I add or remove a feature?
  • Is it possible to add members to my current subscription?
  • Can I change my subscription term from monthly to yearly, and vice versa?
  • Will I get a refund if I cancel my subscription?
  • I want to change my subscription, will my current implementation be interrupted?
  • What features can I add to my SDK?
See all 12 articles

Managing my Licenses

  • Where can I find my license keys?
  • Where to download my license key and how to activate it?
  • What are Hostnames?
  • What are Bundle IDs and how to add multiple bundle IDs to your license key?
  • Does adding/removing features require me to download a new license key?
  • What is included in an Enterprise License?
See all 8 articles

Billing and Payments

  • How can I download my invoice?
  • How can I update my billing address?
  • What are the available payment methods at IMG.LY?
  • How can I update my Credit Card payment method?
  • How can I switch from a Credit Card payment method to a bank transfer?
  • How can I switch from a bank transfer to Credit Card payment method?
See all 8 articles
IMG.LY: Support Desk