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How to cancel your IMG.LY subscription?

If you have decided to cancel, the process is simple and our team will handle it without friction. This article explains how cancellation works and what to keep in mind depending on your contract type.

How to submit a cancellation request

To cancel your subscription, submit a request through our support desk. A member of our Customer Support team will pick it up promptly and walk you through the next steps.

What to know if you are on a signed contract?

If your subscription is covered by a signed contract, cancellation works a little differently. Signed contracts cannot be terminated mid-term, so your cancellation will be scheduled to take effect at the end of your current agreement, preventing the subscription from auto-renewing. If you are unsure which situation applies to you, our team can clarify that when you reach out.

One last thing

If you are open to sharing why you are leaving, we genuinely appreciate the feedback. Understanding what is not working helps us build a better product for everyone. There is no obligation, but the team reads every response.