Do you offer Service Level Agreements (SLAs)?

Yes, IMG.LY provides support services with defined response times and prioritization based on issue severity.

Basic support levels

• Availability: On-demand customer service is available Monday to Friday, 9:00 AM - 6:00 PM CET (business days).
• Response time: Targeted response time is within 72 business hours for requests submitted via the IMG.LY Support Desk.
• Issue prioritization: Issues are prioritized based on severity and business impact.
• Documentation: Comprehensive documentation is available for reference on the IMG.LY platform.
• Technical support: Provided for SDK versions released within the past 12 months from the date the ticket is issued.

Need a tailored SLA?

Service Level Agreements can be customized based on your specific requirements. Please contact our sales team to discuss an individual SLA that suits your needs.