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      1. IMG.LY Support Desk
      2. Pricing & Legal
      3. Legal

      Do you offer Service Level Agreements (SLAs)?

      Yes, IMG.LY provides support services with defined response times and prioritization based on issue severity.

      Basic support levels

      • Availability: On-demand customer service is available Monday to Friday, 9:00 AM - 6:00 PM CET (business days).
      • Response time: Targeted response time is within 72 business hours for requests submitted via the IMG.LY Support Desk.
      • Issue prioritization: Issues are prioritized based on severity and business impact.
      • Documentation: Comprehensive documentation is available for reference on the IMG.LY platform.
      • Technical support: Provided for SDK versions released within the past 12 months from the date the ticket is issued.

      Need a tailored SLA?

      Service Level Agreements can be customized based on your specific requirements. Please contact our sales team to discuss an individual SLA that suits your needs.