Do you offer Service Level Agreements?

On Demand Customer Service is available on Business days, Monday to Friday 9 am - 18 pm CET. Customer Support Requests can be issued via the IMG.LY Support Desk. The customer agrees to IMG.LY Basic Support levels, including a targeted response time of 72 business hours in Germany. Depending on the level of severity and business impact, issues will be prioritized accordingly. Documentation is available via IMG.LY. Technical Support is provided for SDK versions not older than 12 months from issuing date of ticket via support desk.

Service Level Agreements may be discussed individually, therefore please contact our sales team.