IMG.LY Support Desk

Back to home

IMG.LY Support Desk

Subscription Essentials

Subscription Essentials

Everything you need to know about managing your subscription.

Getting Started

I purchased a license – What’s next?

What is included in an Enterprise License?

What is the IMG.LY dashboard?

How do I access my IMG.LY dashboard?

Where can I find my subscription ID?

Do I need a password and username to access my dashboard?

How can I sign up?

What subscription packages do you offer?

How do I start using my SDK?

For how many platforms is my IMG.LY SDK license valid?

See more

Managing my Subscriptions

How can I upgrade or downgrade my license?

Can I change my subscription term from monthly to yearly, and vice versa?

I want to change my subscription, will my current implementation be interrupted?

What features do IMG.LY SDKs offer?

How can I cancel my subscription?

When can I cancel my subscription?

Can I use IMG.LY services after canceling my subscription?

What are Hostnames?

How do I configure my Bundle IDs and fix "Invalid app bundle identifier" errors?

Does adding or removing features require me to download a new license key?

Does my license expire?

See more

Trial Essentials

Where can I get help with integrating my SDK?

I want to purchase a subscription; will I lose my content or will my current implementation be interrupted?

There is an IMG.LY watermark on my content, how do I remove it?

What is the difference between a subscription and a trial customer?