IMG.LY Support Desk

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IMG.LY Support Desk

Subscription Essentials

Subscription Essentials

Everything you need to know about your subscription.

How can I sign up?

Getting Started

I have purchased a plan, what's next?

What subscription packages do you offer?

How do I start using my SDK?

Where can I find my customer ID?

What is the IMG.LY dashboard?

How do I access my IMG.LY dashboard?

Do I need a password and username to access my dashboard?

What is included in an Enterprise License?

Where can I find my license keys?

Where can I download my license key and how do I activate it?

For how many platforms is my IMG.LY SDK license valid?

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Managing my Subscriptions

How can I upgrade or downgrade my license?

Is it possible to add members to my current subscription?

Can I change my subscription term from monthly to yearly, and vice versa?

I want to change my subscription, will my current implementation be interrupted?

What features do IMG.LY SDKs offer?

How can I cancel my subscription?

When can I cancel my subscription?

Can I use IMG.LY services after cancelling the subscription?

What are Hostnames?

What are Bundle IDs and how to add multiple bundle IDs to your license key?

Does adding/removing features require me to download a new license key?

Does my license expire?

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Trial Essentials

Where can I get help with integrating my SDK?

How do I integrate my Trial SDK license?

I want to purchase a subscription, will I lose my content or will my current implementation be interrupted?

There is an IMG.LY watermark on my content, how do I remove it?

What is the difference between Subscription and a Trial customer?

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