IMG.LY Support Desk

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IMG.LY Support Desk

Subscription Essentials

Subscription Essentials

Everything you need to know about managing your subscription.

Getting Started

I purchased a license – What’s Next?

How can I sign up?

What subscription packages do you offer?

How do I start using my SDK?

Where can I find my customer ID?

What is the IMG.LY dashboard?

How do I access my IMG.LY dashboard?

Do I need a password and username to access my dashboard?

What is included in an Enterprise License?

Where can I find my license keys?

Where can I download/check my license key, and how do I activate it?

For how many platforms is my IMG.LY SDK license valid?

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Managing my Subscriptions

How can I upgrade or downgrade my license?

Is it possible to add members to my current subscription?

Can I change my subscription term from monthly to yearly, and vice versa?

I want to change my subscription, will my current implementation be interrupted?

What features do IMG.LY SDKs offer?

How can I cancel my subscription?

When can I cancel my subscription?

Can I use IMG.LY services after canceling my subscription?

What are Hostnames?

What are bundle IDs and how to add multiple bundle IDs to your license key?

Does adding or removing features require me to download a new license key?

Does my license expire?

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Trial Essentials

Where can I get help with integrating my SDK?

I want to purchase a subscription; will I lose my content or will my current implementation be interrupted?

There is an IMG.LY watermark on my content, how do I remove it?

What is the difference between a subscription and a trial customer?