IMG.LY Support Desk

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IMG.LY Support Desk

Subscription Essentials

Subscription Essentials

Everything you need to know about managing your subscription.

Managing my Subscriptions

How can I upgrade or downgrade my license?

Can I change my subscription term from monthly to yearly, and vice versa?

I want to change my subscription, will my current implementation be interrupted?

What features do IMG.LY SDKs offer?

How can I cancel my subscription?

When can I cancel my subscription?

Can I use IMG.LY services after canceling my subscription?

How do I configure my Bundle IDs and fix "Invalid app bundle identifier" errors?

Does adding or removing features require me to download a new license key?

Does my license expire?

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Getting Started & Trial Setup

What is the IMG.LY dashboard and how do I log in?

How do I start using my SDK?

Where can I get help with integrating my SDK?

What is the difference between a subscription and a trial customer?

I just purchased or upgraded my license, what happens next?

What is included in an Enterprise License?

How can I sign up and access my dashboard?

For how many platforms is my IMG.LY SDK license valid?

Where can I find my subscription ID?

What types of subscription payment options do you offer?

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