IMG.LY Support Desk

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IMG.LY Support Desk

Pricing & Legal

Pricing & Legal

Essentials on Commercials, Legal, Billing & Payment.

Will I get a refund if I cancel my subscription?

Services

Is IMG.LY offering Whitelabel Solutions?

Do you guarantee a certain uptime?

What SDK solutions do you offer?

Does IMG.LY offer telephone or video support?

What type of support does IMG.LY provide?

How can I contact Support?

How to submit a feature request?

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Legal

What do I need to sign to get started?

Do you offer Service Level Agreements?

What is included in a Service Level Agreement?

What kind of data is transmitted to your servers?

Where can I find the Terms of Service?

When do I need Custom License Terms?

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Pricing

How much does a license cost?

Can I get a discount for pricing?

Do you offer discounts for NGOs?

How can I contact Sales?

I’m on the old price plan, if I change my subscription, will the prices change?

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Licensing

Does IMG.LY have a proper license for the fonts in its SDKs?

When do I need a Reseller License?

Can I use my paid license for my testing environment as well as the production environment?

Why do you only offer licenses on a subscription basis?

I have an Android/iOS license, but a React Native app. Do I need a new license?

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Trial

Do you offer a free trial?

Billing & Payment

How can I download my invoice?

Will my subscription renew automatically?

How can I update my billing address?

What are the available payment methods at IMG.LY?

How can I update my credit card payment method?

Can I change my payment method?

Where can I add my VAT ID for non-EU members?

Why is my payment failing? Indian Credit Cards

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