Does IMG.LY offer telephone or video support?

In order to streamline your request in the best possible way, we offer online support via our Support Desk. Our Customer Experience team is made up of caring, friendly people, who love our products, and enjoy helping and answering your questions.

We plan on sticking with these support channels because we truly believe that phone or video support just wouldn’t be effective in getting to the root of your issue. Some of the reasons why include:

  • Much of our support requires the brilliant problem solving skills of developers. They are an offline bunch who love their focus time and require specific information such as your SDK activity and system details so they can troubleshoot effectively.
  • Building an SDK is a reiterative, continuous process. We frequently ask you to send us screenshots, videos, and code, to help our developers see what you’re seeing. With online support we can also send any documentation and code to guide you in the right direction.
  • It's faster. We can quickly get to the bottom of your questions without putting you on hold.
  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.