Does IMG.LY offer telephone or video support?

Why online support works better for technical issues?

Most support requests at IMG.LY involve technical troubleshooting that benefits from written detail. Screenshots, code snippets, SDK logs, and system information are all things that are easy to share in a ticket and impossible to convey clearly over a phone call. Our team can review everything carefully, reproduce the issue if needed, and send back precise instructions, documentation, or code without the back-and-forth that voice support typically involves.

Online tickets also create a complete record of every conversation. If your issue needs to be escalated or revisited, all the context is already there and you never have to explain yourself twice.

Get in touch

Submit a request through our support desk and our Customer Experience team will get back to you as quickly and thoroughly as possible.