Does IMG.LY offer telephone or video support?

At IMG.LY, we streamline your support experience by offering online assistance through our Support Desk. Our dedicated Customer Experience team is made up of friendly, knowledgeable people who are passionate about our products and committed to helping you.

Why online support works best

We’ve chosen to focus on online support because it ensures the most effective and efficient problem-solving. Here’s why:

1️⃣ Developer expertise

Much of our support involves troubleshooting by developers who need precise information, such as SDK activity and system details. Online channels allow us to gather and provide this data effectively.

2️⃣ Detailed issue tracking

Online support allows us to request screenshots, videos, and code snippets, helping us see exactly what you’re experiencing. We can also send back detailed instructions, documentation, or code to guide you step by step.

3️⃣ Faster resolutions

Online support eliminates long hold times. Instead, we can quickly focus on resolving your questions without delays.

4️⃣ Record keeping

Every ticket creates a detailed record that ensures nothing is lost in translation. If your issue is escalated, we have all the history in one place, so you never need to repeat yourself.

💬 Have a question?
Submit your request via our Support Desk, and we’ll assist you as quickly and thoroughly as possible!