According to our Terms of Service, IMG.LY subscriptions are non-refundable. Customers can cancel monthly contracts a week, and yearly contracts one month, before the end of the subscription period. As a general rule, we do not give refunds on subscriptions whose auto-renewal date has passed. However, in the event that extenuating circumstances occur, our support team is available and will make decisions on an individual basis. Check out our Terms of Service for more information, or submit a support request through our Support Desk if you have further questions.